Rachel L. Alexander

• Recruited, trained and mentored faculty and staff in best practices for instruction.

• Oversaw development and implementation of quality educational programs.

• Prepared action plans to address concerns discovered through surveys, and conversations

  with stakeholders.

• Streamlined onboarding processes for new hires, reducing time-to-full productivity.

• Fostered cross-functional collaboration between departments by designing interdepartmental

  training sessions.

● Developed standard operating procedures and document workflows to drive current and future processes.

● Established communications protocols and feedback processes to manage procedural changes.

● Conducted walk-through demonstrations of proposed process changes.

● Offered data-driven recommendations to align company strategies and process improvement initiatives.

● Conducted training and applied change management to achieve desired outcomes.

● Liaised with staff managers to collaboratively design process change implementation plans.

● Produced documentation outlining process improvement solutions.

● Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.

● Worked closely with organizational leadership and board of directors to strategically affect operational direction.

● Exercised appropriate cost control to meet budget restrictions and maximize profitability.

● Drove strategic improvements to enhance operational and organizational efficiencies.

● Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

● Aligned department vision, goals and objectives with company strategy to achieve consistently high results.

● Supervised writing of all grant applications and checked information for accuracy prior to submission.

● Created promotional materials and provided insightful information to social media, websites and print media to educate public.

● Designed and developed exceptional technical course content and lab exercises for instructor presentation or self-paced learning.

● Managed multiple concurrent projects and consulted across organizations to determine objectives.

● Built and delivered learning content according to priority and scope.

● Developed applications and lab exercises to support courseware development.

● Worked with internal stakeholders to perform skill gap assessments and built training content to address gaps.

● Collaborated with colleagues in developing benchmark lessons and identifying curriculum needs of faculty.

● Designed, implemented and managed successful training programs to meet department and county needs.

● Designed course materials and supported implementation.

● Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.

● Collaborated with administrators to determine course objectives.

● Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.

● Planned and monitored implementation of technology-based learning programs.

● Collected information about company objectives and employee deficiencies in order to assess training needs.

● Conducted evaluations and observed employee performance to identify areas of needed improvement.

● Monitored employee progress and gave feedback to management and additional training requirements.

● Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.

● Maintained records on attendance and participation.

● Created monitoring strategies to verify implementation of practices introduced in training.

● Collaborated with management to identify company training needs and scheduling.

● Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.

● Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.

● Effectively implemented best training practices and learning principles in planning and creation of instructional materials.

● Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.

● Designed, implemented and managed successful training programs to meet department and school needs.